Privacy Policy

Who we are

SyncShot is operated by MD. AL-AMIN TALUKDAR (an individual seller), based in Dhaka, Bangladesh. In this policy, “we”, “us”, and “our” refer to the seller of SyncShot. For any question about this policy, email hello@syncshot.io.

What we collect

Information you give us

When you buy SyncShot, Paddle (our Merchant of Record) collects the information needed to process the transaction on our behalf — name, email, billing country, and payment method. Paddle is the data controller for the payment itself and is the entity named on your receipt; we receive only the fields we need to issue, verify, and cancel your license.

Your full card number is handled by Paddle's PCI-compliant infrastructure. SyncShot never sees, stores, or has access to it.

If you email support, we keep the contents of your message and any attachments you send long enough to help you and to improve SyncShot.

Information collected automatically

• Hardware UUID. Each Mac has a unique hardware identifier. We store it so a license can be bound to one Mac at a time.
• License activation events. Timestamp, app version, and the success or failure of the check. Used to operate the license system and detect abuse.
• Server logs. Our licensing API logs IP addresses and request timestamps for rate-limiting and fraud prevention. Logs are retained for 30 days and then deleted.

What we do not collect

SyncShot never transmits the contents of your files, your file names, thumbnails, or folder structures to us. Copies happen directly on your Mac between the source you chose and the destinations you chose. We do not see, store, or analyse the photos, videos, or any other files you move with the app.

The app does not include any third-party analytics SDK, advertising SDK, or behavioural tracker.

Why we collect it

• To operate the license system (activation, transfers, revocations, refund-triggered deactivations).
• To respond to support requests.
• To send you service emails (purchase receipts, license delivery, security notices) and, if you opted in, product updates.
• To prevent fraudulent purchases.
• To comply with tax and accounting requirements applicable to our sales.

Who we share it with

We share personal data only with the service providers we rely on to run SyncShot. Each is bound by a data-processing agreement and uses the data only to deliver the service we commissioned.

• Paddle.com Market Limited — our Merchant of Record. Processes the purchase, refunds, and invoicing; handles any applicable VAT or sales tax. Paddle privacy policy.
• Our hosting provider — runs the licensing API and stores the license database. No file contents are ever stored.

We do not sell your personal data. We do not share it with advertisers. We will disclose data only if required by applicable law or to defend against legal claims.

How long we keep it

• Customer email addresses. Kept while your license is active. Deleted within 30 days of a verified deletion request, unless retention is required for tax or accounting reasons.
• Activation records. Kept for the life of your license plus three years to satisfy accounting and audit obligations.
• Server logs. 30 days.
• Support conversations. Up to two years, then deleted.

Your rights

Depending on where you live, you may have the right to access, correct, delete, export, or object to the processing of your personal data, and to withdraw consent at any time. To exercise any of these, email hello@syncshot.io from the address on file and we will respond within 30 days.

You can unsubscribe from product-update emails at any time using the link in the footer of every such email.

Children

SyncShot is not directed at children under 16. We do not knowingly collect personal data from children. If you believe a child has provided us with personal data, contact us and we will delete it.

International transfers

Your data may be processed in countries outside your own — Paddle operates from the United Kingdom and the European Union, Loops from the United States, and our hosting provider may operate elsewhere. These transfers rely on Standard Contractual Clauses or equivalent safeguards where required.

Security

We protect personal data with encryption in transit (TLS), access controls on our backend, and minimal retention. No system is perfectly secure, and you are responsible for keeping your license key and Mac secure.

Changes to this policy

We may update this policy as SyncShot evolves or the law changes. The effective date at the top of this page marks the latest revision. For material changes, we will notify registered users by email at least 14 days before the changes take effect.

Contact

Questions, complaints, or data requests — hello@syncshot.io.