Contact
Support
SyncShot is built and supported by one person — me. I answer every email personally, not from a ticket queue.
Email me
First reply is typically within one business day. Weekends I'm slower.
What I help with
- License activation and Mac replacement. If your Mac fails, gets stolen, or you buy a new one, email me and I'll move your activation to the new machine.
- Missing or lost license key. Email from the address on your Paddle receipt and I'll resend it.
- Bugs, crashes, or unexpected behaviour. Include your macOS version, a short description, and — if possible — the exact steps to reproduce.
- Feature requests and workflow feedback. Genuinely read.
- Billing questions and refunds under the 14-day money-back guarantee. See the Refund Policy.
Before you email
A few things that tend to resolve common issues in under a minute:
- Restart SyncShot. Most stuck sessions clear up on relaunch. Your in-progress job resumes where it left off.
- Update to the latest version. Many bugs are fixed in the next release — the app checks for updates on launch.
- Check Console.app for lines tagged
com.syncshotaround the time of the problem. Pasting a few lines into your email helps me diagnose faster.
What's out of scope
- Live on-set phone support.I'm email-only. SyncShot is built to keep running without my help; if something blocks you on set, pause the job and email me — the copy queue will survive.
- Third-party services.If Google Drive is slow or erroring, you'll resolve that fastest with Google. I can help if you suspect SyncShot is holding it wrong.
- Data recovery. SyncShotis not a data recovery service. If a card is failing or a source drive is corrupted, I can't copy what isn't readable.
Refunds
For refund requests, see the Refund Policy or email me directly.
Privacy & data requests
To access, export, or delete the data I hold about you, see the Privacy Policyor email me with “Privacy request” in the subject line.
Mailing address
MD. AL-AMIN TALUKDAR
Dhaka, Bangladesh