Five things we'll always help with.
- Moving to a new Mac
- If your Mac fails, gets stolen, or you buy a new one — email us and we'll move your subscription to the new machine.
- Sign-in trouble
- Can't access your account? Email from the address on your Paddle receipt and we'll get you back in.
- Bugs & unexpected behaviour
- Include your macOS version, a short description, and — if possible — the exact steps to reproduce.
- Feature requests & feedback
- Workflow feedback, missing destinations, things that should be faster. Genuinely read.
- Billing
- Cancellation help, billing-error resolution. See the Refund Policy for what is and isn't refundable.
Three checks to try first.
- 01
Restart SyncShot
Most stuck sessions clear up on relaunch. Your in-progress job resumes where it left off.
- 02
Update to the latest version
Many bugs are fixed in the next release — the app checks on launch.
- 03
Check Console.app
Look for lines tagged com.syncshot around the time of the problem. Paste a few lines into your email and we can diagnose faster.
Three things outside our reach.
- Live phone support
- Support is email-only. SyncShot is built to keep running without intervention — pause the job and email us, the copy queue will survive.
- Third-party services
- If Google Drive is slow or erroring, you'll resolve that fastest with Google. We can help if you suspect SyncShot is holding it wrong.
- Data recovery
- SyncShot is not a recovery service. If a card is failing or a source drive is corrupted, we can't copy what isn't readable.
For refund requests, see the Refund Policy. For data access, export, or deletion, see the Privacy Policy or email us with “Privacy request” in the subject line.